Lean Business Tips #51 – Focus on the Work, Not the Operator

One advantage of documenting the workflow and showing it to operators is that it removes the “fault” for a poor method from the operator.

If you see waste and point it out to operators, they will likely explain why it is necessary (defending the method, which they own).

If you diagram the work and show operators the diagram, they are likely to respond,

“Look at the poor work pattern. We should change that!”


Source: The Toyota Way Field Book – by  Jeffrey Liker

By Surender Gowthaman

Blogger, Theory of Constraints-Lean-Six Sigma Practitioner, Lead Auditor in QHS

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